Last Updated: November 2025

Welcome to The Hidden Vault (“we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website www.thehiddenvault.in (the “Website”) and all related services, products, and content offered by us.
By accessing or purchasing from this Website, you agree to comply with and be bound by these Terms.
If you do not agree, please refrain from using the Website.

1. Use of the Website

• You must be at least 18 years of age to make a purchase.

• You agree to use this Website only for lawful purposes and in accordance with these Terms.

• You shall not misuse the Website, interfere with its security, or attempt unauthorized access to our systems.

2. Products & Services

• All our products are premium wellness and personal-care items curated under The Hidden Vault brand.

• Product descriptions and images are provided for general information. Slight variations in color, texture, or packaging may occur.

• We reserve the right to modify, discontinue, or limit any product or service at any time without prior notice.

3. Pricing & Payment

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.

• We reserve the right to update prices without prior notice.

• Payments must be made through secure payment gateways available on our Website.

• By submitting your payment information, you confirm that you are authorized to use the chosen payment method.

4. Orders & Acceptance

• Your order represents an offer to purchase; acceptance occurs only when we send an order-confirmation email.

• We reserve the right to refuse or cancel any order due to stock issues, pricing errors, or suspicious activity.

• If payment has already been made for a cancelled order, the amount will be refunded within 7–10 working days.

5. Shipping & Delivery

• Orders are processed within 4–7 business days (excluding weekends and public holidays).

• Delivery timelines vary based on location and courier service.

• Tracking details will be shared once your order is dispatched.

• We are not liable for delays caused by courier partners, customs, or circumstances beyond our control.

6. Returns & Refunds

• Due to hygiene and product-safety regulations, returns and exchanges are not accepted unless the product is damaged, defective, or incorrect.

• Customers must email support@thehiddenvault.in within 48 hours of delivery with unboxing photos/videos as proof.

• Upon approval, a replacement or refund will be issued within 7–10 working days.

7. Intellectual Property

All trademarks, product names, text, images, graphics, and content on this Website are the exclusive property of The Hidden Vault.
Any reproduction, distribution, or commercial use of our materials without written consent is strictly prohibited.

8. Limitation of Liability

• We make every effort to ensure the accuracy of product information, but we do not guarantee error-free or uninterrupted service.

• The Hidden Vault shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.

• Our total liability, in any case, shall not exceed the amount paid for the product purchased.

9. Indemnification

You agree to indemnify and hold harmless The Hidden Vault, its owners, affiliates, and employees from any claims, losses, or damages resulting from your violation of these Terms or misuse of the Website.

10. Third-Party Links

This Website may include links to third-party websites for your convenience.
We are not responsible for the content, privacy policies, or practices of these external sites.

11. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India.
Any disputes arising shall fall under the exclusive jurisdiction of the courts of Chandigarh, India.

12. Amendments

We may modify or update these Terms at any time to reflect business, legal, or regulatory changes.
Continued use of the Website after any such changes constitutes your acceptance of the updated Terms.

13. Contact Us

For any questions or concerns regarding these Terms, please contact:
📧 hello@thehiddenvault.in
🌐 www.thehiddenvault.in
📍 The Hidden Vault, Chandigarh, India

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