At The Hidden Vault, each product is thoughtfully curated to reflect elegance, wellness, and superior craftsmanship. We take great pride in the quality of our formulations and strive to ensure your complete satisfaction with every purchase.

Damages and Order Concerns

We request that you carefully inspect your order upon delivery. Should you receive an item that is damaged, defective, or incorrect, please contact us immediately at support@thehiddenvault.in. Our team will review the matter promptly and ensure that an appropriate resolution is provided.

Non-Returnable Items

Due to the personal and hygienic nature of our wellness products, certain items are not eligible for return or exchange, including but not limited to:

• Personal care and wellness products (such as oils or beauty formulations)

• Customized or personalized items

• Perishable goods (if any)

• Hazardous or flammable materials

We also regret that sale items and gift cards cannot be returned or refunded.
If you are uncertain whether your item qualifies for a return, please contact our team prior to making your purchase.

Exchanges

To ensure efficiency, we recommend placing a new order for your preferred item once your return has been approved. This allows you to receive your desired product without delay.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to reflect the refund in your account.

If more than 15 business days have passed since your refund approval and you have not received the amount, kindly contact us at support@thehiddenvault.in for assistance.

Contact Us

For all return- or refund-related queries, please connect with our customer care team at:
📧 support@thehiddenvault.in